ph464 Privacy Policy

ph464 ("ph464," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the ph464 online gaming platform at ph464.net and any associated mobile interfaces (collectively, the "Platform"). This Privacy Policy describes how ph464 collects, uses, stores, shares, and protects your personal information when you register, access, or interact with the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Republic of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data processed by ph464 in connection with the Platform, regardless of whether such data is collected online, by telephone, or through any other means.

By registering an account on ph464 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, ph464 acts as the Personal Information Controller in respect of the personal data you provide when using the Platform. This means ph464 determines the purposes and means by which your personal data is processed.

Where ph464 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and customer support platforms — those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with ph464's instructions and applicable Philippine data privacy law.

ph464 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data privacy regulations. You may contact the ph464 DPO at any time using the contact details provided in Section 15 of this Policy.

ph464 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

ph464 collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 10 for full details on our use of cookies.
• Third-party sources: Identity and fraud-screening data received from KYC verification providers, payment processors (e.g., GCash, PayMaya), and fraud prevention services, where you have authorized such sharing or where we are required to verify your identity by law.
• Publicly available sources: In limited circumstances, ph464 may supplement your profile with information from publicly available sources, such as public records or regulatory watchlists, for the purpose of AML and fraud compliance.

ph464 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your ph464 account, including verifying your identity and age (21+ requirement) and managing your account settings.
• Service delivery: To provide you with access to all ph464 games, features, and services, including processing your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012. This includes conducting KYC checks, monitoring transactions for suspicious activity, and reporting to relevant authorities where required.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion, in accordance with PAGCOR guidelines.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Marketing and promotions: To send you information about ph464 promotions, bonuses, and new game launches, where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the performance, security, and user experience of the ph464 Platform.

Under the Data Privacy Act of 2012, ph464 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the ph464 gaming services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC data privacy regulations.
• Legitimate interests: Processing necessary for ph464's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph464 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who process data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting providers, customer support platforms, and analytics services. All such providers are bound by data processing agreements requiring them to protect your data in accordance with Philippine law.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive — including disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities.
• Fraud prevention and security networks: Where necessary to prevent, detect, or investigate fraud, money laundering, or other illegal activity, ph464 may share data with industry fraud prevention databases and security partners.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ph464's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
• With your consent: In any other circumstances where you have given your explicit prior consent to the sharing of your personal data.

ph464 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing requirements and AMLA obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and its implementing regulations.
• Customer support communications: Retained for two (2) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent, as evidence of compliance.
• Technical and usage logs: Retained for twelve (12) months from the date of collection, unless a longer period is required for security investigations.

Upon expiry of the applicable retention period, ph464 will securely delete or anonymize your personal data in accordance with NPC-approved disposal methods. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.

ph464 implements a comprehensive set of technical, organizational, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph464 Platform.
• Encryption at rest for sensitive personal and financial data stored on ph464 servers.
• Access controls limiting access to personal data to authorized ph464 personnel and service providers on a strict need-to-know basis.
• Multi-factor authentication for internal systems accessing personal data.
• Regular security audits and penetration testing of the ph464 Platform and infrastructure.
• Staff training on data privacy obligations and secure data handling practices.
• Incident response procedures for detecting, containing, and reporting personal data breaches in accordance with NPC notification requirements.

ph464 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the Platform.

ph464 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, game display options, and login status to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the Platform — such as pages visited, session duration, and error reports — to help ph464 improve the Platform. ph464 uses privacy-respecting analytics tools that do not share your data with third-party advertisers.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph464 Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph464:

• Right to be informed: The right to be notified of how your personal data is being collected and processed — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ph464 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data ph464 holds about you.
• Right to erasure or blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful, subject to ph464's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe ph464 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the ph464 Data Protection Officer using the contact details in Section 15. ph464 will respond to all verified data subject requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request to protect against unauthorized access to your data.

The ph464 Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. ph464 does not knowingly collect personal data from individuals under the age of 21.

If ph464 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and void any transactions made through that account. If you believe that a minor has registered on the ph464 Platform, please contact us immediately using the details in Section 15.

The ph464 Platform may contain links to third-party websites or services for informational purposes. ph464 has no control over the content, privacy practices, or data processing activities of any third-party website, and this Privacy Policy does not apply to any third-party site you may access via a link on the Platform.

ph464 encourages you to review the privacy policies of any third-party websites you visit. ph464 is not responsible for the privacy practices or content of such third-party sites and shall not be liable for any damages or losses arising from your use of them.

ph464 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ph464 will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the ph464 Platform following the publication of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how ph464 protects your personal data. If you do not agree with any changes to this Privacy Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ph464 handles your personal data, please contact our Data Protection Officer using the details below. Our support team is available 24 hours a day, seven days a week.

• Live Chat: Available directly within the ph464 Platform — the fastest way to reach us for general support queries.
• Email (Data Privacy): [email protected]
• General Support: [email protected]

ph464 aims to resolve all data privacy inquiries and complaints within fifteen (15) business days of receipt. If you are not satisfied with ph464's response to your complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected] or by visiting the NPC website at privacy.gov.ph.